Issues with hosting environment

Incident Report for Norce [Jetshop]

Resolved

During the night between Sunday and Monday, Jetshops hosting partner had a planned maintenance work on Jetshop's databases.
This was a planned maintenance that would not mean any downtime. At 03:45:30 some applications stopped responding and became unavailable. Jetshop jour was quickly alerted and contacted our hosting partner for investigation.
07.28:23 everything started running again and we are now waiting for an incident report from our hosting partner about the cause and how it should be prevented in the future.

Posted Feb 11, 2019 - 03:45 CET