All Systems Operational

Uptime over the past 90 days. View historical uptime.
Norce [Jetshop] Commerce Operational
Norce [Jetshop] Flex Operational
Norce [Jetshop] Storefront Operational
Norce [Jetshop] Ticket Operational
Norce [Jetshop] Connect Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 8, 2026

No incidents reported today.

Oct 7, 2026

Order completion failures
Resolved - Between 6 October at 06:21 and 7 October at 11:22 (Swedish time), many orders could not be completed at checkout. The issue affected orders with several different products in the basket. Orders with a single product worked as normal.

As part of a platform update, a change was made to the stock level validation. The change had an unexpected effect on how stock levels were handled for orders with several different products, which meant that these orders could not be completed. The update was rolled out gradually. As a result, some stores were affected as early as Tuesday, while others were affected only during the night and early morning on Wednesday.

The issue was resolved on Wednesday morning between 10:00 and 11:30.

Orders placed with Kustom, Walley, Avarda and the store's own invoice were stopped, so no payments were completed. For Kustom, Walley and Avarda, the amount was reserved but immediately cancelled and released back to the customer.

For Svea, Adyen, PayPal and Resurs Bank, the payment may have been completed or reserved even though the order could not be created in the store.

For orders placed with NetsEasy, the orders came through afterwards, with a few exceptions. Please note that there is an increased risk of duplicate orders, since some customers did not realise that their payment had gone through and tried again.

We apologise for the problems this has caused you and your customers. We are now analysing the events that led to the problem, to find suitable measures and prevent it from happening again.
Oct 7, 03:00 CEST

Oct 6, 2026

Order completion failures
Resolved - Between 6 October at 06:21 and 7 October at 11:22 (Swedish time), many orders could not be completed at checkout. The issue affected orders with several different products in the basket. Orders with a single product worked as normal.

As part of a platform update, a change was made to the stock level validation. The change had an unexpected effect on how stock levels were handled for orders with several different products, which meant that these orders could not be completed. The update was rolled out gradually. As a result, some stores were affected as early as Tuesday, while others were affected only during the night and early morning on Wednesday.

The issue was resolved on Wednesday morning between 10:00 and 11:30.

Orders placed with Kustom, Walley, Avarda and the store's own invoice were stopped, so no payments were completed. For Kustom, Walley and Avarda, the amount was reserved but immediately cancelled and released back to the customer.

For Svea, Adyen, PayPal and Resurs Bank, the payment may have been completed or reserved even though the order could not be created in the store.

For orders placed with NetsEasy, the orders came through afterwards, with a few exceptions. Please note that there is an increased risk of duplicate orders, since some customers did not realise that their payment had gone through and tried again.

We apologise for the problems this has caused you and your customers. We are now analysing the events that led to the problem, to find suitable measures and prevent it from happening again.
Oct 6, 03:00 CEST

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

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