Resolved -
The incident has now been fully resolved. The affected systems have been closely monitored and have remained stable throughout the night, with no further anomalies observed.
A post-mortem will be shared at the beginning of next week.
Jan 3, 09:28 CET
Monitoring -
Response times in the Store API have now stabilized, and the system is operating normally. We are continuing to monitor the situation closely.
The next update will be provided tomorrow morning.
Jan 2, 23:05 CET
Identified -
The system is currently recovering, and we are seeing signs of stabilization. However, response times in the Store API are still higher than normal.
Our team continues to monitor performance closely and is working to ensure a full return to normal operation. Further updates will be shared as needed.
Jan 2, 22:14 CET
Update -
We have identified the root cause of the issue affecting Jetshop Flight and are currently in the process of implementing a fix.
Shops may still be experiencing issues but it should be mitigated.
Jan 2, 21:34 CET
Update -
We are continuing to investigate this issue.
Jan 2, 21:06 CET
Investigating -
We are currently experiencing operational issues with Jetshop Flight. Our team is actively investigating the problem.
We will provide an update as soon as we have more information.
Jan 2, 21:06 CET