The incident has now been fully resolved. The affected systems have been closely monitored and have remained stable throughout the night, with no further anomalies observed.
A post-mortem will be shared at the beginning of next week.
Posted Jan 03, 2026 - 09:28 CET
Monitoring
Response times in the Store API have now stabilized, and the system is operating normally. We are continuing to monitor the situation closely.
The next update will be provided tomorrow morning.
Posted Jan 02, 2026 - 23:05 CET
Identified
The system is currently recovering, and we are seeing signs of stabilization. However, response times in the Store API are still higher than normal.
Our team continues to monitor performance closely and is working to ensure a full return to normal operation. Further updates will be shared as needed.
Posted Jan 02, 2026 - 22:14 CET
Update
We have identified the root cause of the issue affecting Jetshop Flight and are currently in the process of implementing a fix.
Shops may still be experiencing issues but it should be mitigated.
Posted Jan 02, 2026 - 21:34 CET
Update
We are continuing to investigate this issue.
Posted Jan 02, 2026 - 21:06 CET
Investigating
We are currently experiencing operational issues with Jetshop Flight. Our team is actively investigating the problem.
We will provide an update as soon as we have more information.
Posted Jan 02, 2026 - 21:06 CET
This incident affected: Norce [Jetshop] Storefront.