This incident has been resolved. StoreAPI has been stable since the last fix, and all stores are operating normally.
We’ll publish a post-mortem early next week with the root cause and the steps we’re taking to prevent this from happening again. We apologize for the disruption and thank you for your patience.
Posted Nov 13, 2026 - 13:33 CET
Update
StoreAPI has been restored, and all stores should now be operating normally. Since the issue came back earlier, we’ll keep monitoring the service closely over the coming hours to make sure it stays stable.
We’ll post a final update once the incident is resolved. Thank you for your patience.
Posted Nov 13, 2026 - 11:28 CET
Monitoring
We’ve deployed a fix, and StoreAPI is now much more stable. The issue isn’t fully resolved yet, so some stores may still see occasional errors or slow responses. Our team is still working on a permanent solution and is watching the service closely.
We’ll post another update as soon as we have more to share. Thank you for your patience.
Posted Nov 13, 2026 - 11:04 CET
Identified
The StoreAPI disruption has returned, and stores are affected again. Requests may fail or respond slowly. Our team is investigating and working to restore normal operation as quickly as possible.
We will post another update when we have more information.
Posted Nov 13, 2026 - 10:19 CET
Monitoring
StoreAPI performance has improved significantly. Some stores may still see occasional errors or slower responses while we keep working toward a full resolution. We are monitoring the service closely.
We will post another update when we have more information. We apologize for any inconvenience.
Posted Nov 13, 2026 - 10:15 CET
Investigating
We are currently experiencing disruptions in StoreAPI, which are affecting stores using the service. Some requests may fail or respond slowly. Our team is investigating the issue and working to restore normal operation as quickly as possible.
We will post an update as soon as we have more information. We apologize for any inconvenience.
Posted Nov 13, 2026 - 10:01 CET
This incident affected: Norce [Jetshop] Commerce and Norce [Jetshop] Storefront.