Issues in admin and production

Incident Report for Norce [Jetshop]

Resolved

After monitoring the implemented fix, this issue has now been resolved.

Posted Mar 27, 2024 - 15:22 CET

Monitoring

We have doubled the capacity for the affected database-server and are monitoring the results.

Posted Mar 27, 2024 - 13:07 CET

Update

We are continuing to investigate this issue.

Posted Mar 27, 2024 - 13:05 CET

Update

We’re still experiencing performance issues in Jetshop Admin but also integration API for a subset of our customers. Engineers are troubleshooting the issue.

Posted Mar 27, 2024 - 11:46 CET

Investigating

We’re currently experiencing performance issues in Jetshop Admin for a subset of our customers. Engineers are troubleshooting the issue.

Posted Mar 27, 2024 - 10:07 CET

This incident affected: Norce [Jetshop] Commerce.